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Refund & Payment/Cancellation Page -

Refund Policy: please treat Antietam Creek Canoe much like you would Wolftrap [or any outdoor] Theater. If you make a reservation [e.g.. buy a ticket for lawn seating] and the show goes on; you pay.  If, because of extreme weather, high or low water, unsafe conditions, etc., the show does not go on then you will receive a full refund or re-schedule at your preference.

It is most important that you understand that it is not you who determines whether or not the show goes on.

I do that...[ the same as Wolftrap does]. and I'm pretty fair about it. Keep in mind that I'm the guy who preps the boats, loads, unloads, restocks, leads the trips, runs the shuttles etc. On a bad weather day, I'd much rather stay in my shop and make antiques than lead an unhappy group of threatened paddlers down Antietam Creek in a potentially dangerous situation. [Note that in safe, light rain, showers, intermittent conditions we generally run the trip. We never call off a trip because of what your weatherman thinks may happen]

........if this policy is not to your liking, then please don't make reservations. *Call and make an  arrangement that you can live with; or just come on up [good to call first  301 302 7534  or
240 447 0444] and see if we're there with the band playing, and if we have spots & equipment available. That way bad feelings are kept to a minimum.

For cancellations, other than for dangerous conditions, there are no refunds. If we are notified 10 days prior to your cancellation, [so we have a chance to re-rent the equipment you reserved] we will re-schedule of your trip or class.

One more if. If, [well that seems to be two,] you are not clear on this refund stuff, *call or email me for your specific situation.

 

 If Pay Pal does not work for you call or email me paddle@antietamcreek.com

We have 2 methods of payment to make things pretty simple:

    1) Simply send us an email CKICK ON THIS LINK To generate the email include the date time phone and detail of your request. We will send you back a detailed invoice that is payable with the click of a button through PayPal with any major credit card or Pay Pal Account. Or with prior agreement mailed check To Antietam Creek Canoe if there is at least two weeks prior to your event.

    2)  If you are sure of the amount due, [meaning that we have discussed your request by phone/email and settled on a price or it is simply a listed price/rental/deposit] click on the payment button above for secure payment with any major credit card or PayPal account. [Include as much detail as you can to ID your purchase] We'll send you a confirmation.

regards Greg

 

 

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Revised: August 22, 2014.